Returns & Warranty

Our agreed product warranty terms are 30 days for our GSA Schedule items. Each product is fully guaranteed by the manufacturer. The complete warranty is included with the product. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. On most items, Alpha Sum offers an exclusive 30-day exchange/refund policy to mail order customers only. The following products are not acceptable for credit, Refund, or exchange and must be repaired by manufacturers' authorized service centers: TVs and monitors 20" and up, computer products, laser printers, and fax machines. To locate a service center near you, please refer to your product manual. Unused computer software may be exchanged for a different title, if unopened, with some exceptions. Defective computer software may be exchanged for same title only. Some software programs are not returnable to Alpha Sum under any circumstance and must be returned to the manufacturer. Purchases that have been installed, scratched, or abused WILL NOT BE accepted for return or credit. Pre-recorded videotapes, cassettes, CDs, DVDs and laser discs can only be exchanged for a different title, if unopened! Defective, pre-recorded videotapes, cassettes, CDs, DVDs and laser discs may be exchanged for same title ONLY! If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a return authorization from Alpha Sum Business Machines (see exceptions above). Returns are subject to a restocking fee (usually 20%), depending on the condition of goods and packaging material. For an RA number (Return Authorization) on returns call Customer Service at 718.898.1538. All returns require an authorization number. Please note that an RA # does not guarantee final disposition. All returns are subject to inspection. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns. Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping carton. Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid! We suggest that you use UPS Ground Service "Insured." Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.